SELECTIVE SERVICE SYSTEM
ANNUAL PERFORMANCE PLAN
FY 2004

EXECUTIVE SUMMARY

The Selective Service System (SSS), in accordance with the provisions of the Government Performance and Results Act (GPRA), developed this Annual Performance Plan (APP) for FY 2004. This Plan, aligned with the SSS’ Strategic Plan (FY 2001 - 2006), is an
outgrowth of extensive internal evaluations of Agency statutory responsibilities viewed in light of new challenges, fiscal issues, and needs of Agency customers. Measurement of the Agency’s institutional progress toward improvement in programmatic activities, service to customers, and the prudent management of fiscal resources forms the basis for the development of this plan. Ultimately, performance measurement provides the path of accountability between the Agency’s long-term vision and the day-to-day activities of its employees.

MISSION

The mission is to provide both trained and untrained personnel to the Department of Defense (DoD) in the event of a national emergency. Additionally, the Agency also provides a program of alternative service for men from its manpower pool who seek and are granted conscientious objector status.

VISION

The SSS will be a true partner in the national preparedness community that anticipates and responds to the changing needs of its customers.

RESOURCES REQUIRED TO MEET PERFORMANCE GOALS

Talented people are essential to achieving expected results. The alignment of human capital with the Agency’s mission and goals is crucial to the achievement of expected performance results. This alignment is accomplished by having the right people, with the right skills, in the right jobs, at the right time. The Agency’s resources and priorities remain focused on improving the effectiveness and efficiency of its business processes and maintaining an environment of accountability and meaningful results.

STRATEGIC GOALS:

The SSS Strategic Goals identified in the Agency’s Strategic Plan for FY 2001- 2006 are:

• INCREASE THE EFFECTIVENESS AND EFFICIENCY OF THE MANPOWER DELIVERY SYSTEMS

• ENHANCE EXTERNAL AND INTERNAL CUSTOMER SERVICE

• IMPROVE OVERALL REGISTRATION COMPLIANCE AND SERVICE TO THE PUBLIC

[ NOTE: Obviously, customer and public are different entities ]

• ENHANCE THE SYSTEM WHICH GUARANTEES THAT EACH CONSCIENTIOUS OBJECTOR IS PROPERLY CLASSIFIED, PLACED, AND MONITORED

This FY 2004 APP identifies the activities and strategies that will take place during the fiscal year to achieve Agency goals and objectives. It also identifies relevant performance measurement target goals to be achieved. The performance goals for FY 2004 are:

1. Develop an Area Office Prototype Exercise that will test the Health Care Personnel Delivery System (HCPDS) work flows and support programs.

2. Redefine Agency infrastructure based on a Quinquennial Workload Study.

3. Prepare and conduct an Area Office Prototype Exercise which tests the activation process from SSS Lottery input to the issuance of the first Armed Forces Examination Orders.

4. Ensure 90% of people tested are capable of implementing activation procedures.

5. Ensure that 95% of the predefined readiness objectives are attained and validated during an Area Office Prototype Exercise.

6. Train 90% of assigned State Directors (SDs) and Reserve Force Officers (RFOs) on HCPDS and Timed-Phased Response (TPR) functions and responsibilities.

7. Attain a 92% or greater compliance rate for men 18 through 25 years old.

8. Attain and appoint Registrars in 85% of the Nation’s high schools.

9. Obtain 75% of all registrations electronically.

10. Maintain an average systems change request implementation time of 39 days.

11. Maintain a functional proponent and customer satisfaction level of 87%.

12. Have a telephone call completion rate of 93% or higher.

13. Answer correspondence in less than 10 days.

14. Train 90% of assigned SDs and RFOs on Alternative Service plans and procedures.